Regardless of they type of changes an organization is trying
to make you always hear the phrase, “it has to start at the top.” This is of
course a reference to the leadership of an organization, but what does it really
mean? What is a leader? What characteristics, competencies, experiences, etc.,
define a leader? Companies grapple with these questions everyday and most
realize that the answers they come up with will determine their fate today, and
for years to come.